Brand Strategy. Brand Energy.
In the continuous process improvement world, we consistently here about the need to listen to the voice of the customer when trying to resolve organizational problems. The problem is that this approach is primarily retroactive in nature.
According to Wikipedia, Voice of the customer (VOC) is a term used in business to describe the in-depth process of capturing customer's…Continue
Added by Daniel T. Bloom on November 28, 2018 at 10:05am — No Comments
In producing evidence-based solutions they are meaningless if we don’t measure, we won’t question #TheChangeMaestro #TLSContinuum…Continue
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If we don’t question we won’t search - Dr. Mikel Harry #TheChangeMaestro #TLSContinuum
Added by Daniel T. Bloom on November 5, 2018 at 9:44am — No Comments
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Attached to choices are consequences, choose wisely
Added by Daniel T. Bloom on October 19, 2018 at 7:56pm — No Comments
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Looking for some titles in the change management field, here are some suggestions:Continue
Added by Daniel T. Bloom on October 8, 2018 at 8:30pm — No Comments
Are you safe?
I recently conducted a two-day training class for business managers in the six-sigma methodology at a major university in which one of the participants stated that the least beneficial part of the course was having to create a project centered around an issue from their individual workplace. One of the participants responded that the project was their least valuable part of the course because his managers would never let him implement the…Continue
Added by Daniel T. Bloom on May 18, 2018 at 11:20am — No Comments
In their iconic song “Where have all the flowers gone?” Peter, Paul and Mary posed the question when will they ever learn. While not talking about war but rather our corporate environments on a global basis, I have the same question. In today’s global workplace it is mandatory that we not only talk the talk but walk the walk. Unfortunately, every day I see signs of where this is not the case.
Listen to your senior management as they proclaim that their people are their most valuable…Continue
Added by Daniel T. Bloom on May 2, 2018 at 12:26pm — No Comments
You and I constantly hear the comment that our organization human capital assets are no longer engaged. Dale Carnegie Institute in a recent survey states that among the 1,500 employees, only 29% are fully engaged and 26% are disengaged. Almost half (45%) are partially engaged. One of the downsides of today’s organizational structure is that the environment that we work our human capital assets are driven to…Continue
Added by Daniel T. Bloom on April 15, 2018 at 8:27pm — No Comments