Serve as a liaison between the external customer, internal business community and the IT organization in order to provide technical and practical solutions to meet user needs. Translate business requirements into functional specifications for the IT organization, manages changes to such specifications, and educates the IT organization on the direction of the business. Gather information about the organization’s work processes and information flows. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business groups supported to enhance the enterprise’s competitive edge. Has advanced knowledge of the application and is able to articulate to all levels of the company, including Senior Executives. Has understanding of business, market and industry issues facing a specific business unit or function. Supports several complex business processes.