Customer Service Is More Than Having Bodies In Seats

Customer Service should be about more than merely having bodies in seats. Customer Service should be about having

Customer Service *Professionals* in those seats.


If your company doesn't have professionals in your Customer Service seats, you're losing customer goodwill... And that'll cost you more branding dollars.

To say "We have a HUGE Customer Service Department!" is meaningless unless all these seats in your Customer Service Department are filled with professionals...

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