Added by Rodger Bailey on March 30, 2017 at 3:30pm — No Comments
Profiling has a bad name.
I started officially profiling in 1980, in a project with Southwest Airlines.
The Chairman at SWA wanted his airline to be the lowest complaint-ratio airline in the USA. They had been improving their recruiting and training focusing on reducing customer complaints.…Continue
Added by Rodger Bailey on March 30, 2017 at 9:25am — No Comments
There are 360 degrees in a circle. If YOU are oriented towards degree #108 and everyone else is oriented toward #180, they can think you're crazy even while you're true to your orientation.
Added by Vincent Wright on March 27, 2017 at 6:19pm — No Comments
This blog post does not refer to the former government policy regarding sexual orientation in the military. Rather this refers to a vital part of the TLS Continuum and the voice of the customer. We can’t improve our processes without the input from our customers. However it does no good for you to ask the customer what keeps them up at night if you are not going to follow through on resolving those concerns.
Let me give you an example. We recently had a problem with our 43inch TV and…Continue
Added by Daniel T. Bloom on March 26, 2017 at 8:09pm — No Comments
If you knew the hidden meanings in what people say, you could have an edge in every conversation.
You would be able to predict and influence their behavior.
You would be able to recognize the…Continue
Added by Rodger Bailey on March 25, 2017 at 9:40am — No Comments
What people say and how they say it are guidebooks into their thinking processes and their behavior. These guidebooks also give us information so we that can predict and influence their behavior.
I have created a series of short videos which introduce you to some of the guideposts in those guidebooks.
Here is the…Continue
Added by Rodger Bailey on March 23, 2017 at 3:49pm — No Comments
There's a story I wish I were better prepared to tell but, prepared or not, I'm compelled to at least make note of this splendid ritual I see at the Veteran's Hospital.
Added by Vincent Wright on March 18, 2017 at 9:51pm — No Comments
I will be live on 108 Praise Radio, a radio station which is “voicing the gospel” with a multicultural genre of Christian music, news and entertainment creating a living word fellowship on the world-wide-web.
Join me by clicking on the link above and selecting the "Tunein" button at the top. Alternatively, you may dial in to listen in!…
Added by Melissa Ruth on March 13, 2017 at 2:53pm — No Comments
Added by Melissa Ruth on March 13, 2017 at 2:30pm — No Comments