This blog post does not refer to the former government policy regarding sexual orientation in the military. Rather this refers to a vital part of the TLS Continuum and the voice of the customer. We can’t improve our processes without the input from our customers. However it does no good for you to ask the customer what keeps them up at night if you are not going to follow through on resolving those concerns.
Let me give you an example. We recently had a problem with our 43inch TV and…Continue
If you watch the TV or read the newspaper over the past month you have seen a rash of incidents in which the new president says one thing and his cabinet members say something entirely different. This inconsistency of message leads to an inconsistent message to the employees of the government, our allies and more important to the customers of this country – its citizens. I hear many media pundits who lay out what this could mean for the country in the years to come. This is not a political…Continue
Let me begin with a few premises. Whether we are talking about our personal lives or your business workplace, everything we do is based on a process of some type. Each process is constructed of a series of steps, which lead us to the end result. The second premise is that although we would like everything to run crystal smooth in reality it never happens. Along the way we are confronted with an event that waylays the process. Consider the preverbal Murphy’s Law that states…Continue
Your organization believes that there is a problem with the organization, so the tendency is to try and repair everything at one. While on the surface that may see like the right direction for the organization, this approach seldom meets the end goal. This segment of the TLS Continuum Blog Series suggests that there are 10 commandments to selecting projects that will bring the most benefit to you and your organization.
Thou shalt become one with the…Continue
If you watch the media and social positing there a lot of comments about why process improvement efforts fail. The reasons for excuses run a wide gamut. I would suggest there is a more fundamental reason for improvement efforts that fail. We have the wrong focus. I am not suggesting that the problems are the wrong focus instead I am suggesting that the problem is how we look at the problem.
When we assemble a group of people to work on the resolution of a problem they come with all…Continue